FAQ
What products does Pawtastic World sell?
We offer a wide range of pet supplies, including food, toys, accessories, bedding, and healthcare products for dogs, cats, small pets, birds, reptiles, and aquatic life.
Do you sell live animals?
Currently, we do not sell live animals. However, we provide all the necessary supplies to keep your pets happy and healthy.
Where do you ship?
We ship across the UK. At this time, we do not offer international shipping.
How long does delivery take?
Delivery times vary based on your location and selected shipping method:
5 to 7 business days
2 to 3 business days
1 to 2 business days
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details. You can also track your order on our website.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Please refer to our Returns Policy for more details.
Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible. Once the order has been processed, we may not be able to make changes.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods listed at checkout.
Do you offer discounts or loyalty programs?
Yes! We frequently offer special promotions and discounts.
How can I contact customer support?
You can reach us via:
📧 Email: store@pawtasticworld.co.uk
📞 Phone: +44 (0)131 376 7719
📍 Address: Edinburgh Road, Dumfries, Scotland